Freshsales Review : It is a cloud-based customer relationship management (CRM) solution crafted by Freshworks. Tailored for businesses of all sizes, it serves to facilitate the management of interactions, streamline sales processes, and nurture leads effectively with Freshsales

Who can use Freshsales?

  • Startups: For budding businesses to cultivate customer relationships.
  • SMEs: For managing expanding client bases and optimizing sales workflows.
  • Large Corporations: For handling extensive customer data and sales tasks.
  • Sales Teams: For lead management and deal closures.
  • Marketing Teams: For tracking campaigns and understanding engagement.
  • Customer Support Agents: For quick access to customer data and support provision.
  • Freelancers: For managing client communications and deals.
  • E-commerce Platforms: For lead nurturing and customer loyalty.
  • Non-profits: For overseeing donor relations and fundraising efforts.

What Does Freshsales Offer?

Freshsales offers a plethora of features, including but not limited to:

  • Lead Management: Capture, nurture, and track leads in a centralized system.
  • Email Integration: Sync emails and track opens, link clicks, and other interactions.
  • Sales Pipeline Visualization: Get a clear view of the entire sales pipeline and monitor deal progress.
  • Phone Integration: Make and receive calls directly within the CRM.
  • Activity Tracking: Log calls, emails, meetings, and other activities.
  • Automation: Set up workflows to automate repetitive tasks and actions.
  • Reporting and Analytics: Generate detailed sales reports, monitor metrics, and glean insights.
  • AI-Powered Features: Receive predictions, lead scores, and more via ‘Freddy AI’, Freshsales’ built-in AI assistant.


Table of Contents

Freshsales Pricing Overview

  • Starting Price: $15.00 per user per month.
  • Pricing Model: Billed on a per-user basis.
  • Free Trial: Yes, Freshsales offers a free trial for users to explore its features.
  • Free Version: Yes, there is a free version available for users with basic needs.
  1. Blossom Plan – Tailored for Small Teams
  • Price: $12 per user per month, billed annually.

Features and Description:

  • Audience: Designed for startups and smaller teams.
  • Core CRM: Offers fundamental CRM features.
  • Cost-Effective: A budget-friendly option for basic needs.
  • Focus: Provides core functionalities without advanced extras.
  1. Garden Plan – Ideal for Growing Businesses
  • Price: $25 per user per month, billed annually.

Features and Description:

  • Audience: Best for businesses in their growth phase.
  • Advanced Features: Offers a broader feature set than Blossom.
  • Scalability: Tools for managing an expanding customer base.
  • Complex Sales Processes: Tools to handle advanced sales tasks.
  1. Estate Plan – Designed for Larger Teams
  • Price: $49 per user per month, billed annually.

Features and Description:

  • Audience: Crafted for large teams with mature operations.
  • Enhanced Tools: Encompasses a wide array of functionalities.
  • Streamlined Operations: Aids in optimizing extensive processes.
  • Data Management: Robust features for handling vast data.
  1. Forest Plan – The Enterprise Solution
  • Price: $79 per user per month, billed annually.

Features and Description:

  • Audience: Aimed at large enterprises with extensive needs.
  • All-Inclusive: Covers the entire Freshsales feature spectrum.
  • Exclusive Tools: Offers features not found in lower tiers.
  • Security: Enhanced measures for enterprise-grade operations.
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Features of Freshsales:

Sales Process Enhancement:

  • Automated Sales Tools
  • Management of Contacts & Corporate Accounts
  • Tracking of Opportunities & Sales Funnel Progression
  • Scheduling and Overseeing Tasks/Activities
  • Regional Sales Distribution & Goal Setting
  • Product Catalog & Pricing Directory
  • Estimation & Sales Order Tools
  • Customer Agreement Handling

Customer Assistance Tools:

  • Issue Tracking: Log and monitor customer problems or concerns.
  • Customer Service Online Portal: A dedicated space for customers to find support.
  • Information Repository: Centralize key information for efficient customer support.
  • Call Center Specific Features: Tools designed specifically for managing call center operations.
  • Support Performance Metrics: Analyze the effectiveness and efficiency of the support team.

Data Insights & Reporting:

  • Comprehensive Reporting: Generate detailed reports on various metrics.
  • Visual Dashboards: Graphical representation of data for quick insights.
  • Sales Predictions: Anticipate future sales based on current trends and data.

Solutions Provided by Freshsales:

  • CRM (Customer Relationship Management)
  • Sales Automation
  • Email Tracking & Management
  • Phone & Voicemail System
  • Lead Scoring
  • Event Tracking
  • Reporting and Analytics
  • Sales Sequences
  • Appointment Scheduling
  • Territory Management
  • Visual Sales Pipeline
  • Team Inbox
  • Deal Management
  • Auto Profile Enrichment
  • Intelligent Workflows
  • Sales Campaigns

Freshsales CRM Review and Rating Summary

Overall Rating: 4.5/5

Ease of Use: 4.6/5 Users appreciate the intuitive interface of Freshsales, highlighting that even those new to CRM software can navigate it comfortably.Many freshsales crm reviewconcur with this observation, with customers praising the platform’s easy-to-use interface and seamless navigation

Features & Functionality: 4.4/5 The platform receives praise for its comprehensive suite of features, though some users wish for more customization options.

Customer Support: 4.5/5 Feedback on customer support is generally positive, with users commending the responsiveness and helpfulness of the support team.

Value for Money: 4.3/5 Most users believe that Freshsales offers good value, especially given its robust feature set, though a few feel there are cheaper alternatives with similar capabilities.

Integration & Compatibility: 4.6/5 Users love the seamless integration capabilities of Freshsales, mentioning its compatibility with various third-party applications.

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User Feedback Highlights:


  • “The email tracking feature is invaluable for my sales team. Knowing when a lead opens an email helps us gauge interest and plan follow-ups accordingly.”
  • “I was able to set up and integrate Freshsales with our existing tools in no time. The transition was smoother than expected.”
  • “The automated workflows save us a lot of time and ensure we don’t miss out on potential opportunities.”


  • “While the mobile app is handy, it lacks some of the functionalities of the desktop version.”
  • “As our team grew, we felt the need for more advanced reporting features. Hoping they’ll expand on this in future updates.”
  • “Initial onboarding can be a bit overwhelming due to the plethora of features. A more streamlined tutorial would be beneficial.”

User Testimonials on Freshsales

 – James R., Tech Startup Founder

“Ever since we integrated Freshsales into our workflow, our sales team has been on fire! The ease of use and the comprehensive features it offers have truly transformed our sales process. We can’t imagine going back!”

 –Linda M., Sales Manager, E-commerce

“Freshsales has made a significant difference in how we manage our leads. The automation capabilities save us time, and the insights we gain from the analytics have been game-changing.” 

 – Carlos D., Business Development Executive

“What I love most about Freshsales is its intuitive interface. I didn’t need extensive training to get started, and even our less tech-savvy team members have found it user-friendly. Kudos to the Freshsales team for creating such a powerful tool!”

Priya K., Digital Marketing Specialist

“From tracking emails to scoring leads, Freshsales has covered all the bases for us. Their support team is fantastic too, always ready to help and guide. Truly a CRM that understands the needs of modern businesses.” 

Elena S., Senior Sales Consultant

“Being in sales for over a decade, I’ve tried my fair share of CRMs. Freshsales stands out not just for its features, but for its clean design and ease of use. It’s a tool that feels like it’s genuinely on my side, helping me close more deals.


In conclusion, the Freshsales review paints a picture of a robust CRM built for growing businesses.  Its user-friendly interface, strong lead nurturing features, and built-in functionalities like email marketing and telephony make it a compelling option. With a forever-free plan and scalable pricing, Freshsales caters to both startups and established teams. If you seek a user-friendly CRM that streamlines sales processes and fosters growth, Freshsales is definitely worth a closer look.

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Frequently Asked Question

Freshsales is a CRM (Customer Relationship Management) software developed by Freshworks. It provides businesses with solutions for sales automation, lead tracking, email management, and more, aiming to streamline sales processes and enhance team productivity.

 Freshsales stands out with its intuitive interface, built-in email and phone systems, AI-driven lead scoring, event tracking, and a comprehensive suite of features that integrate seamlessly under one platform. It's designed to provide businesses with everything they need to manage and nurture leads, close deals, and maintain customer relationships.

Yes, Freshsales places a high emphasis on data security. They utilize industry-leading encryption techniques, ensure GDPR compliance, and perform regular data backups to protect user information.

Absolutely! Freshsales offers integrations with numerous popular tools and platforms, including Freshdesk, Freshchat, Freshmarketer, Segment, Google Workspace, and more. This allows businesses to have a unified workflow across different platforms.

Freshsales is designed to cater to businesses of all sizes, from startups and small businesses to large enterprises. Its scalable architecture ensures that as your business grows, Freshsales can adapt to your increasing needs.

Freshsales offers various pricing tiers, starting with a free version for basic needs and moving up to more feature-rich plans for advanced users. The exact pricing can vary, and it's best to consult their official website for the most up-to-date information.